Driver & licence requirements
When you pick the car up, you’ll need:
Passport or national ID card
Driving licence
Credit or debit card
All drivers must be aged between 18 and 80.
Accepted cards
MasterCard
Visa
Please Note:
We won’t accept prepaid, recharge or virtual debit/credit cards – or any card on which the relevant characters are not raised (’embossed’).
Damage Excess
This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. windows, wheels, interior or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).
Fuel Policy
Like for like
When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you’ve used.
Mileage
Unlimited
Your rental includes unlimited free kilometre.
Included in the rental price
Insurance, Covers and Waivers
Collision Damage Waiver (CDW)
If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).
Third-Party Liability (TPL)
Covers the driver’s liability for any injuries and property damage that are included in the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.
Theft Protection (TP)
If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.
Mileage / Kilometres
Your rental includes unlimited free kilometres.
Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.
Not Included in the rental price
Local Charges
Valeting Fee – Whatever your rental agreement, you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear.
A Valeting Fee of €24.00 per hour, including tax, up to a maximum of €120.00.
Driving Charges
Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines & traffic fines – and all associated administration costs.
Deposit, excess and cover
Deposit / Excess
We will require a security deposit when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.
Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.
Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be re-paid against the same payment card originally used.
Cover Arrangements
Cover Agreements
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).
Before purchasing any cover, please check any travel or vehicle policies you already have, as they may provide equivalent cover.
Damage waivers provided by MasterCard, Visa and Diners Club are not accepted.
Administration Charges
Damage to the car will be charged for by the car hire company after it is dropped off – and will incur a Damage Administration fee on top of the amount deducted from the excess.
An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.
Fuel Policy
Like for like
When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you’ve used.
If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of between €40.00 and €48.00 including tax.
Extra services (payable at counter)
Cross-Border and Boundary rules
Please note that cross-border travel (including travelling to other states within the country) is a subject of additional negotions with this car hire company.
Please note that you are not allowed to take this car on a ferry, a train or any other vehicle.
Taxes & Fees
Any additional services will be subject to any applicable sales taxes and location fees.
Pet policy
Travelling with Pets
If you wish to put an animal in the car, you must have a suitable pet carrier (which may be available to rent at the counter).
Important information
To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.
In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up.
Car Hire Company Important Information
Accident or Breakdown – In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
If the car is stolen, or seriously damaged, or damaged in an incident involving someone else, please contact the rental company and the police immediately (tel. 112). If you can’t provide the necessary documents from the police, you’ll be liable for the full cost of replacing/repairing the car. If the car gets slightly damaged, and no-one else is involved, please contact the rental company immediately.
Lost Keys – If you lose your key(s), you will be charged the cost of replacement.
Seatbelt – Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.
Please be aware that all cars have a non-smoking policy. 100 EUR + VAT fee will apply if this policy is not adhered to.
Price Calculation – Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts.
If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
If, at pick-up, you choose to take a different car, there may be an additional charge for this – even if the new car is smaller than the one you had booked.
If you need to extend their rental or make any amendments after you have collected the car; you must return the car to the original rental location to resign the rental agreement.
If you’ve not returned the car after your agreed drop-off time, the insurance will no longer be valid. Plus, you will be charged a penalty fee as well as the cost of another day’s rental.
In case of delay, reservations will be held for 59 minutes from the specified reservation time, after which they will be classed as a no-show.
There will be a 59 minute grace period for the return of all vehicles. If the car is returned after this time the insurance will no longer be valid and the customer will have to pay the late penalty fee + the daily rate.
Company Registration Details
Company registration details (head office)
BJS Ltd, Kavala str. 42, Sofia, 1233, Bulgaria, BG121355781
Mobile, WhatsApp, Viber: +359878785665
Rental Counters:
Sofia Airport T1, Arrivals;
Sofia Airport T2, Arrivals;
Varna Airrort, Arrivals;
Burgas Airport, Arrivals